{"id":29424,"date":"2026-04-22T09:51:51","date_gmt":"2026-04-22T09:51:51","guid":{"rendered":"https:\/\/www.turnbull.co.uk\/showrooms\/?page_id=29424"},"modified":"2026-07-03T10:33:14","modified_gmt":"2026-07-03T10:33:14","slug":"finance-complaints","status":"publish","type":"page","link":"https:\/\/www.turnbull.co.uk\/showrooms\/turnbull-finance\/finance-complaints\/","title":{"rendered":"Finance Complaints"},"content":{"rendered":"

[vc_row][vc_column][vc_single_image image=”28973″ img_size=”1200×400″ alignment=”center” css=””][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n

Complaints<\/h1>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=””]On the rare occasion that we do receive a complaint, we take it very seriously. If you are unhappy with any aspect of the goods you purchased with us, you may contact us in any way you prefer. Our contact details are as follows:<\/p>\n

Write: FTAO Finance Complaints, 95 Southgate, Sleaford, NG34 7RQ
\nTelephone: 01529 303025<\/a>
\nEmail: financecomplaints@turnbull.co.uk<\/a><\/p>\n

If your complaint relates to your finance agreement<\/strong>
\nIf your complaint relates to the finance linked to your purchase you can still let us know about this, but we will forward it on to your credit provider Novuna. Novuna will acknowledge your complaint and investigate it thoroughly and issue their response within eight weeks.<\/p>\n

What to do if you can’t reach an agreement<\/strong>
\nIf you are not satisfied with Novuna\u2019s response to your complaint relating to the finance agreement, you may be able to refer the matter to the Financial Ombudsman Service. You must contact them within six months of the date of Novuna\u2019s final response letter to you.
\nThey can be contacted in the following ways:<\/p>\n

Write:\u00a0Financial Ombudsman Service, Exchange Tower, London, E14 9SR
\nTelephone:\u00a00300 1239123<\/a>
\nEmail: complaint.info@financial-ombudsman.org.uk<\/a><\/p>\n

Further details can be found on the Financial Ombudsman Service<\/strong>
\nWebsite:\u00a0www.financial-ombudsman.org.uk<\/a>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column][vc_single_image image=”28973″ img_size=”1200×400″ alignment=”center” css=””][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text] Complaints [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=””]On the rare occasion that we do receive a complaint, we take it very seriously. If you are unhappy with any aspect of the goods you purchased with us, you may contact us in any way you prefer. Our contact details are as follows: Write: FTAO Finance Complaints, …<\/p>\n

Read More…<\/a><\/p>\n","protected":false},"author":14,"featured_media":0,"parent":29104,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-29424","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFinance Complaints - Turnbull Showrooms<\/title>\n<meta name=\"description\" content=\"Have a complaint about your finance agreement? 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